Faqs
Frequently Asked Questions
At Surrey Premium Travel, we believe premium service should also offer exceptional value.
Who are Surrey Premium Travel?
Surrey Premium Travel is a professional private hire and executive transport company providing airport transfers, chauffeur services, corporate travel, and group transport across Surrey and throughout the UK.
How can I make a booking?
You can book by calling 01483 222777, emailing info@surreypremiumtravel.co.uk, or using our online booking system where available.
Can I book a car for immediate pickup?
Yes, we offer ASAP bookings subject to vehicle availability.
Can I book in advance?
Yes, we offer ASAP bookings subject to vehicle availability.Yes, we recommend booking in advance for airport transfers and executive travel to guarantee availability.
What payment methods do you accept?
We accept debit and credit cards as well as corporate account payments.
Will I receive a receipt?
Yes, receipts are provided for all card and account bookings.
Do you provide airport transfers?
Yes, we offer fixed-price airport transfers to and from all major London airports and surrounding regional airports.
Do you monitor flights?
Yes, we track all incoming flights and adjust pickup times if your flight is early or delayed.
Do you offer meet & greet services?
Yes, drivers can meet you inside the arrivals hall with a name board upon request.
What vehicles do you offer?
Our fleet includes standard saloons, estate cars, executive vehicles, MPVs, minibuses, and wheelchair-accessible vehicles.
Can I book a vehicle for multiple stops?
Yes, simply inform us of all stops at the time of booking.
Do you provide chauffeur services?
Yes, we offer professional executive and chauffeur-driven vehicles for corporate and special occasions.
Do you provide chauffeur services?
Yes, businesses can open a corporate account with benefits such as priority booking and monthly invoicing.
Can I amend or cancel my booking?
Yes, bookings can be amended or cancelled by contacting us as soon as possible. Cancellation policies may apply.
Do you charge waiting time?
Waiting time may apply after a grace period, especially for airport collections.
Do you provide wheelchair-accessible vehicles?
Yes, wheelchair-accessible vehicles are available upon request.
Can pets travel in your vehicles?
Yes, pets are welcome with prior notice so we can allocate a suitable vehicle.
Can I request a specific driver?
We will always try to accommodate preferred driver requests, subject to availability.
How much luggage can I bring?
Luggage capacity depends on the vehicle type booked. Please inform us in advance of large or extra luggage.
How can I contact Surrey Premium Travel?
You can reach us 24/7 by phone at 01483 222777 or via email at info@surreypremiumtravel.co.uk.